Refund policy

Last updated: October 9, 2026

Every DraftAlive cap is embroidered to order with your design, so we cannot resell it. That is why this policy is built around the sample you approve before production. DraftAlive is operated by Pennantry Inc.

1. Cancelling before production

  • Within 24 hours of placing your order: cancel for a full refund.
  • After 24 hours, before you approve your sample: cancel and we refund your order total minus a $50 sample fee, which covers the digitizing and stitching of your sample. If we have not started your sample yet, we refund in full.
  • After you approve your sample: production has started and the order can no longer be cancelled.

To cancel, email us with your order number before you approve the sample.

2. Sample revisions

After you pay, we stitch a sample and email you photos. Nothing is produced until you approve them.

  • First revision round is free. If the sample needs changes, tell us what to adjust and we stitch a new sample at no charge.
  • Further rounds carry a re-sampling fee. We quote it before starting the new round, and nothing is charged unless you agree.
  • If you would rather not continue, you can cancel instead under section 1.

Please check the sample photos carefully, including spelling, colors, size, and placement. Your approval confirms the design we produce.

3. Problems after delivery

If something is wrong with your order, email us within 30 days of delivery with your order number and photos of the problem. We will remake the affected caps or refund them, at our choice, when:

  • the embroidery differs materially from the sample you approved;
  • caps arrive defective or damaged in transit; or
  • you received the wrong color or fewer caps than you ordered.

We may ask you to return the affected caps; if we do, we pay the return shipping.

4. What we cannot accept

  • Returns for change of mind, or because a cap is no longer needed. Caps carry your custom design and cannot be resold.
  • Errors that were visible in the sample you approved, such as a misspelling in your artwork.
  • Small natural variations in thread shade or stitch texture between the sample, individual caps, and on-screen previews.
  • Wear, washing damage, or alterations after delivery.

5. How refunds are paid

Approved refunds go back to your original payment method. We issue them within 5 business days of approval; your bank or card issuer may take another 5–10 business days to show the credit.

6. Lost or late shipments

If tracking shows no movement for 10 business days, or your package is marked delivered but you cannot find it, contact us. We will open a claim with the carrier and remake or refund the order if the package is confirmed lost.

7. Contact us

Please contact us before opening a dispute with your bank; we can usually resolve problems faster directly.

Pennantry Inc. (DraftAlive)
6675 S Custer Rd, Ste 500 #3081, McKinney, TX 75070, United States
Email: support@draftalive.com